Premier answering services and customer contact center
Terms of Service
1. Names and Titles. The Phone Service Agreement is also referred to as the “PSA” and the Client Service Agreement is also referred to as the “CSA”. A PSA is the contract used for business phone service clients while the CSA is the contract used for administrative clients. Clients are generally referred to as “Accounts”. CSA Clients are “Virtual Accounts”, and PSA Clients are “Telephony Service Accounts”. Unified Call Solutions LLC is the provider of the services described in the PSA and CSA and is commonly referred to as “Unified Call Solutions”. The primary location used for Virtual and Telephony is located remotely via the website and is referred to as the ”Virtual Business Office” while the office listed on the Accounts’ PSA is referred to as the “Headquarters”.

2. Invoices. Recurring invoices are distributed via email 30days from the initial payment and the following of each month. Recurring invoices include the 1) recurring monthly service costs as described in the CSA or PSA and 2) any extra charges from the previous month. Recurring fees are billed in advance and any additional services are are billed in arrears. Any one time expenses such as set up fees, security deposits, late fees or prorated services may be invoiced at any time.

3. Payment. Payment is due within 5 days after the invoice date. All Clients are encouraged to be on our AutoBill system using a valid debit card or credit card . AutoBill payments are charged to the debit card or credit card account 3 days after the invoice date. All set up fees must be paid in full prior to the commencement of service.

4. Late Fees & Insufficient Funds. Any balance outstanding after the due date of the invoice will incur a one-time late fee of 10% of the outstanding balance of the invoice, plus any collection costs, if applicable. If an automatic debit is refused for insufficient funds, the Client will be charged a $25 fee.

5. Automatic Renewal. All CSA’s are month-to-month agreements and shall be automatically renewed by Unified Call Solutions on a month-to- month basis, unless terminated by Unified Call Solutions, until written notice is provided by the Client as described in Section 8 below. Clients’ right to renew their agreements at the end of their term is subject to Unified Call Solutions approval. At the end of the month, a PSA automatically renews on a month-to-month basis until written notice is provided by the Client as described in the Section 8 below. Such renewals shall be subject to the PSA and Terms and Conditions in use at the time of the renewal. Telephony Clients are required to pay in advance if they want a renewal term longer than month-to-month.

6. Price Changes & Terms and Conditions. All CSA pricing and month-to-month PSA pricing is subject to change with 30 days’ notice from Unified Call Solutions. The pricing for a PSA with 1.888.244.8898 www.UnifiedCallSolutions.coma service longer than month-to-month may not be changed until the expiration of the initial term. Additional Services and Flexible service rates may be changed with 30 days’ notice for all Clients. Generally these changes do not affect existing Clients. The Terms and Conditions (“T&C’s”) are subject to change at any time. The current and revised T&C’s shall be posted on the Unified Call Solutions website. If an Administrative Service Client does not accept the revised T&C’s, it must give written notice to Unified Call Solutions within 7 days after the revised T&C’s go into effect in which case the CSA will be terminated at the earliest possible date subject to Unified Call Solutions Termination Conditions. If a Telephony Service Client does not accept the revised T&C’s, it must give written notice to Unified Call Solutions within 7 days after the revised T&C’s go into effect in which case the current T&C’s will remain in effect through the current PSA term. Upon any extension or renewal of the PSA the new T&C’s will automatically become effective.

7. Promotional and Trial Periods. From time to time Unified Call Solutions will offer initial promotions and money back guaranties. For Administrative Clients the initial promotion and money back guaranty apply only to the base plan. Additional service charges incurred in excess of the base plan (such as flexible time use in excess of what is included in the base plan such as email blasts, presentations, upselling, etc.) are not included in the initial promotion or the money back guaranty. If an Administrative Client terminates during the money back guaranty period, any base plan and base plan set up fees paid prior to termination shall be refunded to the Administrative Client. Termination by the Administrative Client during a money back guaranty period is immediate and does not require any advanced notice. For Telephony Clients the initial promotion applies to all recurring business phone services included in the PSA. Use charges in excess of the recurring services included in the PSA are not included in the initial promotion. Money back guaranty periods are not offered to Telephony Clients.

8. Termination by Client. Any month-to-month Administrative or Telephony Client may terminate their agreement by sending an email to [email protected] Termination shall be effective 30 days after the notice date. A final bill will be received after the termination date for any remaining usage charges. Administrative Clients with a term other than month-to-month may terminate early by, 1) sending an email to [email protected] and 2) paying all invoices and fees on or before the termination date. Termination shall be effective on the last day of the service of the billing month. Please inquire with your Sales Manager or our Billing Department to learn about transition options upon termination of your service. Upon Termination all services shall immediately cease. All telephone services shall be discontinued and any calls will not be answered or forwarded.

9. Virtual Receptionist. Various marketing materials and the CSA and PSA reference “Virtual Office Assistant”. For these purposes “Front Office Presence” includes the greeting of customers in your company name. Any requested service outside of this scope, especially any service that requires the receptionist to explain your products or services, may be subject to additional fees if not pre-negotiated with your sales manager.

10. Unlimited Phone Answering. Unified Call Solutions virtual assistant and phone answering plan includes “Unlimited Phone Answering”. Unlimited Phone Answering is intended for the direct and personal use of the individual Client or Clients and not as a substitute for a call center, corporate enterprise, or any similar extremely high volume use. Unified Call Solutions will notify a Clients if it believes that this policy is being abused and may limit the answering of the Clients’ incoming phone calls or implement charges for the excessive calls.

11. Control of Telephone Numbers and Porting. Clients using telephone services have the option of 1) using a Unified Call Solutions supplied phone number, 2) transferring or “porting” their phone number to the Unified Call Solutions network, or 3) retaining their own phone number which they forward to Unified Call Solutions. If a Client utilizes options 1 or 2, the phone number becomes the property of Unified Call Solutions and listing the Clients’ name with any directory services or telephone books (if possible) may incur additional fees. Clients can port off most Unified Call Solutions owned phone numbers as described in options 1 and 2 above. After porting off, the phone number becomes the property of the Client. Porting on or off has no fees, however, Clients must be current with all invoices prior to porting off a phone number. Porting can be a time consuming and frustrating process due to the cooperation required from multiple telephone companies. Porting should not be viewed as a short term solution for every type of carrier.

12. Termination by Unified Call Solutions. Unified Call Solutions has the right to immediately terminate any CSA or PSA if the Client is disruptive or disrespectful to Unified Call Solutions employees, or act in an immoral or unethical manner. Unified Call Solutions may also, without cause, terminate any Client Agreement at the end of its term by providing at least 30 days’ notice to the Client.

13. Additional Employees. Each Account applies to only one company and one employee. Additional employees who use Unified Call Solutions services must be added to the Client account, which will be charged accordingly. Employee accounts may not be transferred or shared. Unified Call Solutions may add an additional employee to the Client account with the prior approval of the Clients’ list of authorized users.

14. Privacy Policy. Unified Call Solutions does not sell, trade, or otherwise transfer to outside parties your personal identifiable information. However, we may release your information when we believe release is appropriate to comply with the law or a reasonable request from law enforcement authorities.

15. Modifications to this Agreement; Partial Invalidity. No modification of the CSA, PSA or these Terms and Conditions shall be binding unless (i) such changes are in writing and signed by both parties, or (ii) the T&C’s are changed in accordance with Section 6 above. If any terms of the CSA, PSA or T&C’s shall be invalid or unenforceable, the remainder of the agreement shall not be affected.

16. Indemnity. Client hereby agrees to defend, indemnify, and hold harmless Unified Call Solutions, from and against any claims, demands, fines, actions, orders, and judgments of any kind and from and against any and all costs and expenses, including reasonable attorney’s fees, resulting from loss of life, bodily or personal injury or property damage arisen.

17. Controlling Law. The Agreement shall be construed under the Georgia law.

18. Binding upon Successors. The covenants and agreements herein contained shall bind and inure to the benefit of Unified Call Solutions

19. Refunds.  Live answer, customer service, helpdesk, voip lines, contact center and setup fees have no money back guarantee unless specifically written in a special one time promotion. There are no pro-rated refunds for unused time. All services will be charged via automatic credit card withdrawal or invoiced. Unless otherwise stated in the Pricing Promotion, will invoice and charge Subscribers monthly. Subscribers are responsible for paying monthly subscription fees while Services are suspended due to non-payment. In the event that an account is terminated for any reason with an outstanding balance, will continue to electronically charge the credit card on file for the outstanding balance until all balances are fully resolved. All disconnected accounts and all accounts suspended for non-payment are subject to a fifteen dollar ($25.00) reconnection fee. Any requests for a change in telephone number are subject to a fifteen dollar ($15.00) change fee. Subscribers are responsible for any disputed charges beyond sixty (60) days from the date of the charge. Any account which goes into collection status will be transferred to a collection agency and incur a twenty-five dollar ($25.00) processing fee and all other applicable fees and charges. Subscribers must pay a twenty-five dollar ($25.00) service charge on disputed credit cards and credit card chargebacks. Past due accounts will accrue a charge of ($25) once 20 days past due.  If you are not satisfied with our services, you have 7 days to notify us.  

20. Fees, Activation & Miscellaneous Charges.  Based on our Policies, we may charge activation, prepayment, reactivation, program, or other fees to establish, change, or maintain Services. Certain transactions may also be subject to a charge (for example, convenience payment, changing phone numbers, handset upgrades, etc.). You will be provided notice of these types of fees before we complete the requested transaction.

21.  Acceptable Use Policy  This Acceptable Use Policy forms part of your Agreement for Unified Call Solutions LLC and gives examples of what constitutes acceptable use of the Unified Call Solutions VOIP Services. Details of the other terms and conditions that apply to the Unified Call Solutions are available from Please note that both this Policy and the Terms and Conditions of Unified Call Solutions may be amended from time to time and re-published. This Policy is designed to make sure the Services provided to Unified Call Solutions end users offer good value for money and are fast and reliable. You must ensure that any use of the Services, by yourself or others via your account, complies with this Policy. If you or others using the Services via your account contravene this Policy, we may: 

• Give you a notice to stop the unacceptable use(s); or 
• Terminate or suspend your Service(s), with or without notice or liability as we consider appropriate, under the standard Terms and Conditions for customers. Please advise us immediately if you become aware of any violation or suspected violation of this Policy. 2. VoIP Telephone Calls 
• If we reasonably believe that your use of the Unified Call Solutions, including (but not limited to) the total number of Internal Calls (i.e. calls from one Unified Call Solutions extension to another Unified Call Solutions extension) you make, is not consistent with normal, fair and reasonable use of such services then we will be entitled, at our sole option, to: 
• impose limits on your Internal Calls; 
• charge reasonable additional charges for calls made; 
• or suspend or terminate the Service(s). 

Wherever reasonably possible we will give you written notice before taking any such action, and allow a reasonable period to allow you to modify your use. 

Communications via Our Service 

You agree that you will not use the Service to do any of the following: 
defame, abuse, harass, stalk, threaten, impersonate or otherwise cause annoyance, inconvenience or needless anxiety to any person or entity, or otherwise violate the legal rights of others (no matter where in the world those rights may exist) including the invasion of another person’s privacy; 
send, receive, publish, post, distribute, disseminate, encourage the receipt of, upload, download, use or otherwise transmit over our service any material which is offensive, obscene, abusive, defamatory, indecent, harassing, menacing, criminal, fraudulent or otherwise unlawful or transmit information instructing, promoting, supporting or otherwise assisting in the carrying out of illegal or harmful activities, which includes (but is not limited to) instructions for the building or use of weapons; nor may you breach of the copyright, trademark, intellectual property, confidence, privacy or any other rights of any person; 

participate in any way in the sending of fraudulent or unsolicited messages; 

participate in any unlawful, fraudulent, criminal or otherwise illegal activities (this includes the use of malicious or potentially harmful hardware and software); 

knowingly or negligently create, transmit, store, publish or upload any electronic material (including, without limit, files that contain viruses, corrupted files, Trojans or any other similar software or programmes) which is known or likely to cause, interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications equipment owned by us or any other Internet user or person 3.1.6. anything that may disrupt or interfere with the Company’s Services; 

launch “denial of service” attacks; “mailbombing” attacks; or “flooding” attacks against a host or network; 

If you believe that anyone is using our service in an unacceptable manner, and in particular to carry out a prohibited activity as listed above, please contact us. 

Use Of The Unified Call Solutions By Others 

This Acceptable Use Policy applies to all users of the Unified Call Solutions.  The Unified Call Solutions account holder is solely responsible for all use of the Service through (whether directly or indirectly) the account holder’s account and it remains the responsibility of the Unified Call Solutions account holder to determine whether any of the content accessed via the Services is appropriate for children or others in their household or office to use. You agree to take all reasonable steps to ensure that only those parties approved by you have access to Unified Call Solutions through your account. This includes ensuring the privacy and security of your account details, putting in place appropriate encryption and access protection mechanisms (especially when using wireless networks) and using up-to-date anti-virus, anti-trojan and anti-spyware protection. Please let us know as soon as possible if you know or suspect that your account is being used without your permission. You are responsible for ensuring that security information remains confidential so that the service cannot be used by any unauthorized person. 
The security information includes, but is not limited to, information controlling access to: 
• any equipment, computer hardware systems or networks; 
• any computer software or applications; or 
• any other services accessed by you in the use of either of the above. 

You must not sell, rent or otherwise grant on a commercial basis, (or offer to sell, rent or grant on a commercial basis) any rights to use or otherwise enjoy the Unified Call Solutions to any third parties, unless licensed to do so 
You shall not disclose any security information to any third party, or use the same for any purpose connected with the improper use of the network including accessing or attempting to access other parts of the services for which you do not have access rights. 

You are responsible for all uses made of the Services through your account and for any breach of this Policy whether an unacceptable use occurs or is attempted, whether you knew or should have known about it, whether or not you carried out or attempted the unacceptable use alone, contributed to or acted with others or allowed any unacceptable use to occur by omission. You agree that we are not responsible for any of your activities in using the network.